In the fall of 2016, I worked with a NYC based university as part of a 3 person independent research team to evaluate the employee experience and understand operational bottlenecks and roadblocks.
We conducted over 40 one-on-one interviews, attend 3 faculty meetings, and analyzed 2 sets of surveys across departments and seniority. With this information we identified 8 primary insights and presented our work to the university’s deans as part of a co-creation workshop. As the communication designer + researcher on the team, I crafted a workbook as a way to present this information with the goal to generate empathy and spark ideas.
If you would like to learn more about this project or take a look at the workbook contact me.